Privacy Policy

PRIVACY POLICY

Last updated: 25 August 2026

At PAWÉ, we respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains how PAWÉ collects, uses, stores and discloses personal information when you visit our website, make a purchase, contact us, subscribe to marketing communications or otherwise interact with our business.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

1. INFORMATION WE MAY COLLECT

Depending on how you interact with PAWÉ, we may collect information including:

  • Your name

  • Email address

  • Phone number

  • Billing and delivery address

  • Order and purchase information

  • Product preferences

  • Account information, if customer accounts are available

  • Communications you send to us

  • Information relating to returns, exchanges or customer service enquiries

  • Device, browser and website usage information

  • IP address and approximate location information

  • Marketing and communication preferences

We only collect information reasonably necessary to operate our business, provide our products and services, communicate with customers and improve the PAWÉ experience.

2. PAYMENT INFORMATION

Payments made through the PAWÉ website may be processed by third-party payment providers.

Depending on the payment method you choose, your payment provider may collect information such as your card or payment account details.

PAWÉ does not necessarily receive or store your complete payment card information. Payment information is handled by the relevant payment provider in accordance with its own privacy and security practices.

3. HOW WE USE YOUR INFORMATION

We may use personal information to:

  • Process and fulfil your orders

  • Arrange shipping and delivery

  • Process approved exchanges, returns or remedies

  • Communicate with you about your order

  • Respond to enquiries and customer service requests

  • Manage pre-orders and product availability

  • Prevent or investigate fraudulent transactions

  • Operate and improve our website

  • Understand how customers interact with PAWÉ

  • Maintain business and transaction records

  • Send marketing communications where you have consented or where otherwise permitted by law

  • Comply with our legal obligations

We will not use your personal information for purposes unrelated to those for which it was collected unless permitted or required by law.

4. MARKETING COMMUNICATIONS

If you subscribe to PAWÉ emails, SMS communications or other marketing, we may send you information about:

  • New collections

  • Product releases

  • Pre-orders

  • Restocks

  • Limited production drops

  • Special offers

  • PAWÉ news and updates

You can unsubscribe from marketing communications at any time using the unsubscribe option provided in the communication or by contacting us.

Even if you unsubscribe from marketing, we may still contact you where necessary regarding an existing order, transaction or customer service matter.

5. COOKIES & WEBSITE TECHNOLOGIES

Our website may use cookies and similar technologies to help the website function, remember preferences, understand website traffic and improve your shopping experience.

Cookies may also be used for analytics, advertising and marketing purposes where applicable.

You may be able to control or disable certain cookies through your browser or available website privacy settings. Disabling cookies may affect the functionality of some parts of our website.

6. DISCLOSURE TO THIRD PARTIES

PAWÉ may share information with trusted third parties where reasonably necessary to operate our business.

These may include:

  • E-commerce and website providers

  • Payment processors

  • Shipping and courier providers

  • Warehousing or fulfilment providers

  • Email and SMS platforms

  • Analytics providers

  • Advertising and marketing platforms

  • IT, security and cloud-storage providers

  • Professional advisers such as accountants or legal advisers

We may also disclose information where required or authorised by law.

We do not sell your personal information as a standalone commercial product.

7. INTERNATIONAL SERVICE PROVIDERS

Some third-party technology, e-commerce, payment, analytics or cloud providers used by PAWÉ may store or process information outside Australia.

Where applicable, those providers may handle information in accordance with their own privacy policies and the laws applying in the jurisdictions in which they operate.

8. DATA SECURITY

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers are responsible for keeping any account passwords or login credentials confidential.

9. RETENTION OF INFORMATION

PAWÉ may retain personal information for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business and taxation records, resolving disputes and complying with legal obligations.

When information is no longer reasonably required, we may take appropriate steps to delete, destroy or de-identify it where appropriate.

10. ACCESS & CORRECTION

You may contact PAWÉ if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate or out of date.

We may need to verify your identity before providing access or making certain changes.

Some information may need to be retained where required by law.

11. CHILDREN'S PRIVACY

The PAWÉ website and products are not specifically directed toward children.

We do not knowingly seek to collect personal information directly from children without appropriate consent where consent is required.

12. THIRD-PARTY LINKS

Our website may contain links to websites or services operated by third parties.

PAWÉ is not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policy of any external website you visit.

13. AUSTRALIAN PRIVACY

PAWÉ handles personal information having regard to applicable Australian privacy requirements.

Where the Privacy Act 1988 (Cth) and Australian Privacy Principles apply to PAWÉ, we will handle personal information consistently with those requirements.

Nothing in this Privacy Policy limits any rights you may have under applicable Australian law.

14. PRIVACY CONCERNS

If you have a question or concern about how your personal information has been handled, please contact us so we can investigate and respond appropriately.

Email: paweandco@gmail.com

15. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically to reflect changes to our business, website, technology, practices or legal obligations.

The latest version will be published on the PAWÉ website with an updated revision date.

16. CONTACT US

For privacy questions, requests or concerns, please contact:

PAWÉ
Email: paweandco@gmail.com

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