Returns & Refunds

RETURNS, EXCHANGES & REFUNDS

At PAWÉ, every piece is thoughtfully selected or created with quality, function and design in mind. We encourage you to carefully review product details, sizing and measurements before placing your order.

Please choose carefully, as all PAWÉ sales are final and we do not offer refunds for change of mind.

HARNESSES, COLLARS & LEADS

We understand that finding the perfect fit for your pet isn't always easy.

Eligible harnesses, collars and leads may be exchanged for another size where stock is available, provided:

  • The item is returned in brand-new, unused and unworn condition.

  • All original tags and packaging remain intact.

  • The item is free from pet hair, marks, odours, dirt or signs of use.

  • An exchange request is made within 14 days of delivery.

We do not provide refunds for change of mind.

Customers are responsible for all return shipping costs associated with an exchange, as well as the cost of shipping the replacement item.

We strongly recommend checking the sizing guide and measuring your pet carefully before ordering.

TRAVERTINE & HOMEWARE

Due to the nature, weight, craftsmanship and limited production of our travertine feeding sets and homeware collections, these items are final sale.

We do not accept returns, exchanges or provide refunds on travertine or homeware products for change of mind.

Natural travertine is inherently unique. Variations in colour, tone, veining, texture, pores and natural markings are characteristics of genuine stone and are not considered faults or defects.

Please review all product dimensions and information carefully before purchasing.

PRE-ORDERS

PAWÉ pre-order pieces are secured specifically for you within our limited production allocations.

Once a pre-order has been placed and production has commenced, pre-orders cannot be cancelled, changed or refunded for change of mind.

Estimated production and dispatch timeframes are provided on the relevant product page. These are estimates and may vary due to manufacturing, quality control, freight or circumstances outside PAWÉ's reasonable control.

FAULTY OR DAMAGED ITEMS

Every PAWÉ order is carefully checked before dispatch.

If your item arrives damaged, faulty or is not as described, please contact us as soon as possible at paweandco@gmail.com with your order number and clear photographs of the item and packaging.

Where applicable, we will arrange an appropriate remedy in accordance with your rights under the Australian Consumer Law.

Our change-of-mind and final-sale conditions do not exclude or limit any rights or remedies you may have under the Australian Consumer Law.

RETURN SHIPPING

For approved size exchanges, return postage and replacement shipping costs are the responsibility of the customer.

We recommend using a tracked shipping service, as PAWÉ cannot take responsibility for exchange parcels lost or damaged while being returned to us.

Unauthorised returns will not be accepted.

NEED HELP?

If you're unsure about sizing or have a question before placing your order, we'd love to help.

Please contact us at paweandco@gmail.com before purchasing so we can help you choose the most suitable piece.

PAWÉ
Elevated. Functional. Timeless.