Here’s a website-ready version for PAWÉ, written for an Australian online pet/lifestyle brand and consistent with the returns policy we just created.
TERMS OF SERVICE
Welcome to PAWÉ.
These Terms of Service govern your use of the PAWÉ website and any purchases made through our online store. By accessing our website, placing an order or purchasing from PAWÉ, you agree to these Terms.
Please read them carefully before making a purchase.
1. ABOUT PAWÉ
PAWÉ is an Australian pet lifestyle brand offering thoughtfully designed pet accessories, feeding products, homeware and related goods.
Throughout these Terms, “PAWÉ”, “we”, “us” and “our” refer to PAWÉ. “You” and “your” refer to visitors, customers and purchasers using our website.
For enquiries, please contact:
2. ONLINE STORE
By using our website, you confirm that you are legally capable of entering into a binding agreement or have the permission of a parent or legal guardian where required.
You must not use our products, website or services for any unlawful or unauthorised purpose.
We reserve the right to refuse or cancel an order where reasonably necessary, including where we suspect fraud, payment issues, incorrect pricing or misuse of our website.
3. PRODUCT INFORMATION
We make every reasonable effort to ensure product descriptions, photographs, colours, dimensions and other information displayed on our website are accurate.
However, colours and appearance may vary depending on your device or screen.
Measurements may also have minor variations due to manufacturing processes.
Natural Stone Products
PAWÉ travertine products are crafted from natural stone.
Variations in colour, tone, veining, pores, texture, pattern and natural markings are expected characteristics of genuine travertine.
No two pieces will be identical. These natural variations are part of the character of the material and are not, by themselves, considered manufacturing defects.
4. PRICING & PAYMENT
All prices displayed on the PAWÉ website are in Australian Dollars (AUD) unless otherwise stated.
Prices may change at any time without notice. Changes will not affect orders that have already been accepted unless required to correct an obvious pricing or technical error.
Payment must be successfully completed before an order is processed.
Any shipping costs or other applicable charges will be displayed during checkout before you complete your purchase.
5. ORDERS
Submitting an order does not necessarily mean that we have accepted it.
PAWÉ reserves the right to cancel or decline an order where reasonably necessary, including where:
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A product is unavailable.
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An incorrect price or product description has been displayed.
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Payment cannot be processed.
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We reasonably suspect fraudulent activity.
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An order cannot be fulfilled due to circumstances outside our reasonable control.
If we cancel an order after payment has been received, we will provide an appropriate refund for the cancelled goods.
6. PRE-ORDERS
Certain PAWÉ collections, including limited-production products, may be offered for pre-order.
Pre-order products are not immediately available for dispatch.
Production and delivery timeframes displayed on product pages are estimates and may be affected by manufacturing, quality control, freight, customs or circumstances outside PAWÉ's reasonable control.
By placing a pre-order, you acknowledge that you are purchasing an item that will be supplied at a later date.
Where permitted by law, pre-orders cannot be cancelled or refunded simply because of a change of mind once production or allocation has commenced.
Nothing in this section excludes your rights under the Australian Consumer Law.
7. LIMITED PRODUCTION
Some PAWÉ products are manufactured or sourced in limited quantities.
Availability is not guaranteed until your order has been accepted.
Where a production allocation sells out, we may close orders or pre-orders until another release becomes available.
8. SHIPPING & DELIVERY
Customers are responsible for providing complete and accurate shipping information when placing an order.
PAWÉ is not responsible for delays or delivery issues caused by incorrect or incomplete information supplied by the customer.
Delivery estimates are provided as a guide and are not guaranteed unless expressly stated otherwise.
Delays may occasionally occur due to couriers, manufacturing, customs, weather, peak periods or other circumstances outside our reasonable control.
9. RETURNS, EXCHANGES & REFUNDS
Please choose carefully, as PAWÉ does not provide refunds for change of mind.
Eligible harnesses, collars and leads may be exchanged for another size in accordance with our Returns, Exchanges & Refund Policy, subject to the item meeting our return conditions and replacement stock being available.
Travertine feeding sets and other designated homeware products are final sale for change-of-mind purposes and cannot be returned or exchanged simply because you change your mind.
Our returns policy does not exclude or restrict any rights or remedies available to you under the Australian Consumer Law.
10. FAULTY OR DAMAGED PRODUCTS
If you believe your PAWÉ product is faulty, damaged or does not correspond with its description, please contact:
Please provide your order number, details of the issue and photographs where appropriate.
Eligible claims will be handled in accordance with the Australian Consumer Law, including any applicable consumer guarantees and remedies.
11. PET SAFETY & PRODUCT USE
PAWÉ products must be used only for their intended purpose and in accordance with any care or safety instructions supplied with the product.
Customers are responsible for selecting the appropriate product and size for their pet and regularly inspecting pet accessories for wear or damage.
Harnesses, collars, leads and other pet accessories should be replaced if they become damaged or unsafe.
Pets should be appropriately supervised when using products where supervision is reasonably required.
PAWÉ is not responsible for loss or damage resulting from misuse, inappropriate sizing, failure to follow product instructions or continued use of a visibly damaged product, subject always to any liability that cannot legally be excluded.
12. CARE OF TRAVERTINE
Travertine is a natural stone and should be treated with appropriate care.
Customers should follow the care instructions provided by PAWÉ and avoid harsh chemicals, abrasive cleaners or inappropriate cleaning methods that may damage the stone or its finish.
Damage caused by misuse, accidental impact or failure to follow reasonable care instructions may not constitute a manufacturing defect.
13. INTELLECTUAL PROPERTY
All content appearing on the PAWÉ website, including our:
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PAWÉ name and branding
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Logos and monograms
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Product designs
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Photography
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Graphics
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Website design
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Written content
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Product descriptions
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Marketing materials
is owned by or licensed to PAWÉ and is protected by applicable intellectual property laws.
You may not reproduce, copy, modify, distribute, sell or commercially use PAWÉ content without our prior written permission.
14. THIRD-PARTY SERVICES
Our website may use or link to third-party platforms, payment providers, couriers or other services.
PAWÉ is not responsible for third-party websites or services that we do not own or control. Your use of those services may also be subject to the third party's own terms and policies.
15. WEBSITE AVAILABILITY
We aim to keep the PAWÉ website accurate and accessible but cannot guarantee that it will always operate uninterrupted or error-free.
We may update, modify, temporarily suspend or discontinue parts of the website where reasonably necessary.
16. PROMOTIONS & DISCOUNT CODES
Promotional offers and discount codes may be subject to additional conditions.
Unless otherwise stated, promotional codes:
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Cannot be exchanged for cash.
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Cannot be retrospectively applied to previous purchases.
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Cannot necessarily be combined with other offers.
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May have an expiry date or product exclusions.
PAWÉ reserves the right to withdraw or correct a promotion where there has been an error or misuse, subject to applicable law.
17. LIMITATION OF LIABILITY
To the maximum extent permitted by law, PAWÉ is not responsible for indirect or consequential loss arising from inappropriate use of our products or website.
Nothing in these Terms is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot legally be excluded under the Australian Consumer Law or other applicable legislation.
18. PRIVACY
Personal information provided to PAWÉ will be handled in accordance with our Privacy Policy and applicable Australian privacy requirements.
By using our website, you acknowledge that certain information may need to be collected and processed to fulfil orders, process payments, communicate with you and operate our online store.
19. CHANGES TO THESE TERMS
PAWÉ may update these Terms of Service from time to time.
The version published on our website at the time of your purchase will generally apply to that transaction, subject to applicable law.
We encourage customers to review these Terms periodically.
20. GOVERNING LAW
These Terms are governed by the laws applicable in South Australia, Australia.
Nothing in these Terms limits any rights you may have under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law.
21. CONTACT
For questions regarding these Terms of Service, your order or PAWÉ products, please contact:
PAWÉ
Email: paweandco@gmail.com
Elevated. Functional. Timeless.